FAQ

I have sensitive ears, what are the things on the back made from?

  • Stainless Steel - Posts ONLY
  • Surgical Stainless Steel - Backs ONLY
  • Lead free
  • Nickel free

 How long will it take for my order to be ‘despatched’?

  • Regular Post - 3 to 5 business days 
  • Express Post - 3 to 5 business days 
  • PickUp - 3 to 5 business days
  • Free Shipping - 3 to 5 business days

Where is Pick Up? (Sidenote - please don't select pick-up if you have no intention of picking up - as in, if you live in South Australia or Timbuktu...

  • The Handmade Collective, Grand Central, Toowoomba Qld. 

We do not accept returns or exchange for change of mind!

  • Double check your confirmation email for your items purchased, delivery address and personal details are correct and notify us within 24hrs for any changes you need to make, as long your ordered HAS NOT already been packaged and sent.
  • After such time, we will not be responsible for misdelivered, overordered or incorrectly chosen items from your indecision or lack of attention to deet checking!

Oh no! We have a fault...

  • Please inform us ASAP if you have received incorrect or faulty items and we will work with you to sort the easiest way to rectify the issue!
  • We will cover the return postage for our screw ups.

Holla Wholesale!?

  • YES! Please flick me an email - we have killer deals and low order quantity for wholesalers // hello@poodleandpeach.com
  • NO! However, I won't white label or allow you to recard or rebrand my earrings.